Have a problem, question or feedback for the Iced Jems Shop Team? Simply submit your message below and a member of our customer service team will get back to you.
Our customer service hours are 10am – 4pm Monday – Friday.
If your query is regarding International Postage Prices, simply enter your postal address on the checkout page and the postage will be automatically calculated. Unfortunately we are not able to answer all messages asking for baking and cake decorating advice, but this is regularly given over on our Facebook Page.
You will need to login into the account you use for orders to raise a ticket, alternatively you can create a new account.
Please include your order number in the ticket to allow us to process your request quickly.