COVID-19 Shipping Update
COURIER DELIVERY: All orders are being shipped via our Express Tracked Courier UKMail. This covers any parcel weight up to 20kg and minimises contact for staff on site. We cannot currently ship any international orders or remote postcode / non mainland UK orders sorry. We apologise if there is a delay of a few days in handing your parcel over to our courier, but we are doing everything we physically can to continue posting in a safe way with minimal staff. Once the courier receives your parcel, the service is typically Next Working Day (not weekends or Bank Holidays) but obviously couriers are experiencing high demand at the moment and also some staff sickness / isolation so sometimes this won’t be Next Working Day and may take an extra day or two. For their safety, couriers have to leave parcels in a safe place and take a photo which is uploaded to the tracking details. If you are not happy to have your parcel left in a safe place, you must write a note on the order stating this.
CLICK & COLLECT: We are allowing Click & Collect from our West Midlands Store Monday – Saturday 1-4pm only. Place your order by 11am for same day collection and please write in the notes section which day you place to collect to help us prepare your order. Collections will take place from our classroom unit doorway, please queue using the markers outside the windows to queue 2m apart and have your order number ready to tell the member of staff on duty. Once you have provided your order number, your order will be placed onto a table outside the door for you to take away, completely contactless.
Thanks so much for your understanding and your orders! We are so appreciative of every single order!