Our West Midlands Store:
From Saturday 2nd January 2021, our West Midlands store will be open for CLICK & COLLECT ONLY as per government guidelines to prevent the spread of COVID-19.
- HOURS – Our normal hours apply: Monday / Tuesday / Thursday / Friday – 10am – 5pm | Wednesday 12pm- 7pm | Saturday 10am – 4pm.
- You must wait a minimum of two hours between placing your order and coming to collect it. You will receive an “order complete” email when your order is ready.
- Please wait outside behind the barriers until a member of staff comes to the door to take your name and order number. They will fetch your order for you.
ONLINE ORDERS: We are still shipping online orders via our Tracked Courier DHL which covers any parcel up to 20kg. We are working hard to process orders within 1-2 days of receiving them. Once the courier receives your parcel, the service is typically Next Working Day (not weekends or Bank Holidays) but obviously couriers are experiencing high demand at the moment and also some staff sickness / isolation so sometimes this won’t be Next Working Day and may take an extra day or two. For their safety, couriers have to leave parcels in a safe place and take a photo which is uploaded to the tracking details. If you are not happy to have your parcel left in a safe place, you must write a note on the order stating this.