COVID-19 Shipping Update
COURIER DELIVERY: All orders are being shipped via our Express Tracked Courier DHL. This covers any parcel weight up to 20kg and minimises contact for staff on site. Once the courier receives your parcel, the service is typically Next Working Day (not weekends or Bank Holidays) but obviously couriers are experiencing high demand at the moment and also some staff sickness / isolation so sometimes this won’t be Next Working Day and may take an extra day or two. For their safety, couriers have to leave parcels in a safe place and take a photo which is uploaded to the tracking details. If you are not happy to have your parcel left in a safe place, you must write a note on the order stating this.
You must inform us with 48 hours if you have a delivery dispute where your tracking shows the delivery has arrived but you do not have your parcel. This allows us to investigate this with your local delivery driver and courier to find out what has happened.
CLICK & COLLECT: Click & Collect orders must be placed by 10am for same day collection, otherwise simply wait until the following day to collect. You must also wait a minimum of two hours between placing your order and collecting it (so if you place your order at 9am, please wait until 11am to collect).
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